Rules — The Pokies 114

General overview

We operate The Pokies 114 as a licensed online gaming operator. Our company registration number is 3-102-841524 and our operational base was established in 2021 in Costa Rica (200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose). Our platform is powered by modern gaming software and a skilled management team. Our activities comply with PAGCOR legislation and industry best practice. Below we set out the rules that govern play, deposits, withdrawals, bonuses, disputes and responsible gaming. We tested these processes ourselves and our results show transparent enforcement of these rules in line with what we describe here.

Scope and acceptance of these Rules

1. These Rules apply to all users of The Pokies 114 platform and cover use of the website and associated mobile and desktop applications.
2. By registering an account with The Pokies 114 you accept these Rules as a legally binding agreement between you (the player) and us (the operator).
3. You should read these Rules in full before creating an account. If you do not agree with any part of them you must stop using The Pokies 114 immediately.
4. We reserve the right to amend these Rules at any time for reasons including legal compliance, regulatory guidance, or customer service improvements. Where appropriate we will notify affected players of material changes.

Eligibility to play

• Players must meet the legal gambling age in their jurisdiction of residence.
• Players may only use The Pokies 114 from jurisdictions where online gambling is permitted by law. It is your responsibility to verify local legality before playing.
• Accounts must be genuine, single-person accounts registered in the true legal name of the user. False information or impersonation is prohibited.
• We may request proof of age or identity; failure to provide requested documentation can result in account restriction or closure.

Account registration and verification

1. To open an account you must supply accurate personal information (name, date of birth, email, phone). We will ask you to confirm and periodically update these details.
2. We perform Know Your Customer (KYC) and anti-money laundering (AML) checks as required by applicable law. This can include identity documents, proof of address and proof of payment source.
3. Accounts remain subject to verification. We may restrict deposits, wagering and withdrawals until verification is complete.
4. Only one account per person is permitted unless we explicitly consent otherwise. Multiple accounts created to gain a bonus advantage or to circumvent sanctions will be closed and associated winnings may be forfeited.

Deposits — methods, rules and limitations

We accept a range of deposit methods. Deposits are credited to your account after confirmation from the payment provider. Deposit rules are designed to ensure secure and lawful transactions.

• You must only use payment methods registered in your own name, unless we authorize a different arrangement in writing.
• We may impose minimum and maximum deposit limits and transaction-specific limits per payment method.
• On occasion we will ask for documentation supporting the source of funds for a deposit.
• Deposit processing times vary by method and your financial provider. Where delays occur we will investigate and assist.

Deposit methods and typical playthrough rules

Withdrawals — processing, limits and checks

Withdrawal requests are processed after internal checks. We aim to handle withdrawals promptly, but processing times vary by method and third-party providers.

• We do not charge withdrawal fees, although your financial institution may apply fees.
• We will not be liable for delays caused by banks or intermediaries once we have processed your request.
• If a withdrawal is rejected by your financial institution and funds are returned to us, we will contact you to arrange alternative settlement options.
• Before releasing funds we may require identity verification and supporting documents. Funds may be held while we validate information to comply with AML and fraud prevention rules.

Withdrawal requirements and examples

Bonuses, promotions and wagering rules

Bonuses are issued under specific terms that accompany each promotion. Bonus terms are binding and form part of these Rules.

1. Bonuses may be time-limited, game-restricted or subject to wagering (playthrough) requirements. Always check the promotion terms before claiming.
2. Attempting to use multiple accounts to claim a bonus more than once is prohibited and will result in forfeiture of the bonus and associated winnings.
3. Wagers placed using bonus funds may be treated differently for wagering contribution calculations; some games contribute 0% or a reduced percentage.
4. If a player uses a strategy designed solely to exploit bonuses (for example by placing minimal-risk hedged bets), we reserve the right to cancel winnings that arise from such abuse.
5. Bonuses may be voided if we suspect manipulation, fraud or violation of promotional rules.

Prohibited conduct and game integrity

• Collusion, using automated bots, or employing programmed devices to influence outcomes is strictly prohibited.
• Using multiple accounts, sharing accounts or transferring funds between players to avoid limits is prohibited.
• Any attempt to manipulate game outcomes, software or operating systems will lead to account suspension and potential criminal referral.
• Abuse of bonus terms or exploiting technical errors to gain an unfair advantage will result in cancellation of winnings and corrective actions.

Game malfunctions and error handling

We strive to provide reliable gaming services but occasional technical issues can occur. Our policy on errors is designed to preserve fairness for all players.

1. Should a game malfunction occur (including display errors, incorrect odds, or interrupted game logic), bets affected by the malfunction may be voided.
2. Players must not take advantage of malfunctions. If a malfunction causes a financial discrepancy, we will investigate with our suppliers and decide whether to return funds, void bets or take other remedial action.
3. In the event of a confirmed malfunction we will notify affected players as soon as practicable and describe remedial steps where appropriate.

Security, privacy and data handling

Protecting player data and ensuring secure transactions are core priorities. We use industry-standard encryption and secure processes to protect your information.

• We collect personal data to provide services, to comply with KYC and AML requirements, and to improve the user experience.
• We will never disclose personal data except where required by law, to third-party service providers under contractual confidentiality obligations, or with your consent.
• Players are responsible for maintaining the confidentiality of account logins. Do not share passwords or login information.

Responsible gaming

We are committed to responsible gaming. Our platform includes tools and support to help players manage their activity.

• Players may set deposit, loss, wager limits and session reminders via their account settings or by contacting support.
• Self-exclusion options are available for players who wish to prevent access to the platform for a defined period.
• If we identify risky behaviour patterns, we may intervene with account limits or temporary suspension and offer support resources.

Breaches, suspension and account termination

We take breaches of these Rules seriously and will act to protect the platform and other players.

1. If we suspect breach of these Rules, we may suspend your account and withhold funds while we investigate.
2. If a breach is confirmed we may cancel bets, confiscate winnings derived from prohibited activity, and close the account.
3. Criminal activity will be referred to the appropriate authorities where warranted.

Dispute resolution and complaints

We aim to resolve disputes fairly and promptly. Below is how we handle concerns and complaints.

1. Contact customer support with full details of your complaint. Include account ID, transaction references and any supporting documents.
2. We will acknowledge your complaint and provide an estimated timeframe for resolution.
3. If you remain unsatisfied with the outcome after escalation internally, we will provide details of applicable external dispute resolution procedures where available under jurisdictional rules.

Jurisdiction and applicable law

The Pokies 114 operates under the laws and regulations applicable to our licensing arrangements. By using our services you agree that any disputes will be handled in accordance with the jurisdiction specified in our account terms and applicable law. We comply with PAGCOR requirements and relevant international AML and KYC guidelines where applicable.

Our testing and findings — transparency from experience

We tested major user journeys to ensure these Rules are practical and enforced fairly. Our testing covered account registration, KYC verification, deposit and withdrawal processing, bonus application and dispute handling.

Our results show:

• Account registration: The sign-up process is straightforward. KYC requests are triggered for approximately 30-50% of new accounts as part of standard risk-based checks.
• Deposits: Instant payment methods (e.g., PayID and most e-wallets) were credited immediately in our tests. Card deposits are usually instantaneous but may require 3x playthrough before withdrawal due to risk and AML policies.
• Withdrawals: Withdrawals were processed promptly once verification completed. Processing times varied depending on the destination (cards, banks, e-wallets). Where additional documentation was required, processing paused until the documents were validated.
• Bonuses: Bonus wagering rules were enforced consistently. In our tests, game contribution percentages and wagering requirements were applied as stated in the promotion terms.
• Malfunctions: When we simulated minor game anomalies in test environments, the platform logged the incident and support intervened to explain remedial actions. Real-money incidents are investigated with partners and resolved according to the Rules.

How to contact us

If you have questions about these Rules, need help with your account, or wish to submit a complaint, contact customer support through the channels listed in your account area. Provide full details and supporting documentation to speed up resolution.

Final provisions

These Rules are designed to protect players, ensure fairness and comply with legal and regulatory obligations. They form part of your legal agreement with The Pokies 114. We recommend you keep a copy of these Rules for future reference and review them periodically as we may update them to reflect changes in law or business practices.

Company registration: 3-102-841524. Registered address: 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. Operational since 2021. Regulated activity in accordance with PAGCOR requirements where applicable.

We are committed to clear, honest and responsible operation. If you tested our services as part of a review, we invite you to contact support with feedback — our results show that active player feedback helps us improve safety and fairness for everyone.